---
title: "How to mask the username on the MyPC Client and Queue Monitor "
url: "https://help.mypcbooking.com/en/article/how-to-mask-the-username-on-the-mypc-client-and-queue-monitor"
language: "en"
last_updated: "2025-03-04T10:18:21.556Z"
---

# How to mask the username on the MyPC Client and Queue Monitor 

To protect user privacy, you can mask the leading or trailing characters of a username on the MyPC Client and the Queue Monitor.

1.  **Log in as a Super Admin or Owner.** 
2.  **Navigate to:** 
    -   Admin -> Organisation -> Advanced Options 
3.  **Locate the "Username Masking" options.** 
4.  **To mask the username on the client banner and Queue Monitor:** 
    -   Tick both "Show username on client" and "Enable username masking." 

![A white background with black text  AI-generated content may be incorrect.](https://cdn-assets.productfruits.com/2c37999c-9771-46ec-907c-e98e0a9ef60e)

Once enabled, the masking options will appear below.

![A screenshot of a computer  AI-generated content may be incorrect.](https://cdn-assets.productfruits.com/524e9a03-ae8f-4aeb-b9e2-76aea94c48f2)

## **Configure the masking options**

-   You can choose to mask the leading characters, trailing characters, or a combination of both.  

For example, you can show only the last 3 characters of the username. 

-   The filler character is used to mask the username. If using MyPC Cloud users (emailaddresses), you can optionally show the domain and mask the username. 

### **Example**

-   If the username is "[john.doe@example.com](mailto:john.doe@example.com)" and you choose to show the last 3 characters, it will appear as "\*\*\*\*\*doe@example.com" on the client. In the screens below we show the masking for a username of x1234567890 
-   If the user joins the queue, the Queue Monitor will display the masked username accordingly. 

![A screenshot of a computer](https://cdn-assets.productfruits.com/21c5e5a2-362b-4f51-a5a4-4c6e7946d79e)

-   If the user was to join the queue the queue monitor would show the following.

![A screenshot of a computer  AI-generated content may be incorrect.](https://cdn-assets.productfruits.com/7d9b6fd3-3304-472b-ac7a-1fd38d2f2ba9)