No communication tries between MyPC Cloud to MyPC Cloud Service

This document outlines the procedures and checks performed by the MyPC Cloud client when there is a loss of communication with the Cloud Service. The main requests and expected responses are: 

• Request and Response Types: 
  • Configuration Request/Response: Initial request. 
  • Login Request/Response. 
  • Logout Request/Response. 
  • Booking Request/Response. 
  • Resource Settings Request/Response. 

Handling No Communication 

No communication with the MyPC Cloud Service could happen due a loss of communication on the client side or the MyPC Cloud Service is unable to hand requests. Below we have highlighted how the client handles these 2 scenarios for No communication.  

• Network Connection Loss on client PC: 
  • The MyPC Cloud client checks the internet connection every 5 seconds. 
  • No configuration requests are sent during this time. 
  • Once the network is re-established, the configuration request is sent. 
• MyPC Cloud Service Issues: 
  • The iTS Cloud listener service sends configuration requests at regular intervals upon not receiving a response from the MyPC Cloud service: 

For example, if the MyPC Cloud service is unavailable the configuration request will be initially sent, if this fails it will retry every minute up to 5 times. If it fails still, it will try 5 times at 5 minute intervals and so on until it reaches the point where it will try once an hour.  

• In-Use State: 
  • If there is an internet connection loss or server issue while in-use, the SignalR connection will be closed. 
  • The client first checks for network issues, and if none are found, it then checks for cloud service issues. 

This document provides a detailed overview of how the MyPC Client handles communication disruptions, ensuring that it can recover and re-establish connections efficiently. If you have any specific questions or need further details, feel free to ask!