How to mask the username on the MyPC Client and Queue Monitor

1. Log in as a Super Admin or Owner. 
2. Navigate to: 
   • Admin -> Organisation -> Advanced Options 
3. Locate the "Username Masking" options. 
4. To mask the username on the client banner and Queue Monitor: 
   • Tick both "Show username on client" and "Enable username masking." 

Once enabled, the masking options will appear below.

Configure the masking options

• You can choose to mask the leading characters, trailing characters, or a combination of both.  

For example, you can show only the last 3 characters of the username. 

• The filler character is used to mask the username. If using MyPC Cloud users (emailaddresses), you can optionally show the domain and mask the username. 

Example

• If the username is "john.doe@example.com" and you choose to show the last 3 characters, it will appear as "*****doe@example.com" on the client. In the screens below we show the masking for a username of x1234567890 
• If the user joins the queue, the Queue Monitor will display the masked username accordingly. 

• If the user was to join the queue the queue monitor would show the following.