Help Centre
More information
Help Centre
More information
Introduction
What is MyPC Cloud?Network Diagram
Getting Started
How to start a trialProduction - Getting Started
How-to Guides
User BookingsBulk import local usersChanging settings within MyPC CloudForgot your Password?Hiding Computers, Desks and Rooms How to add a computerHow to add a deskHow to add a roomHow to book a roomHow to change your PasswordHow to clone a room, desk or computerHow to create a location in MyPCHow to create and assign tagsHow to create Guest UsersHow to hide username on the MyPC ClientHow to import computers via a file uploadHow to import desks via a file uploadHow to import rooms via a file upload How to invite users How to make a room, desk or computer unavailableHow to mask the username on the MyPC Client and Queue Monitor MyPC Cloud Client GuideHow to use Tags to create Booking RulesMyPC Cloud Queuing MyPC Cloud Tools Tab Understanding the Room/Desk Display Link in MyPC Cloud What are Desktop Profiles and how do I configure themConfiguring MyPC to Authenticate with EntraIDHow to create a location in MyPC (Includes Custom Working hours)Custom Working HoursHow to make a Block BookingHow to Disable Fast Startup via Group Policy PreferencesHow to Suspend and Enable UsersHow to enable logs in MyPC Cloud clientAccessibility Support Import User Feature
API's
MyPC Guest User API
Technical
No communication tries between MyPC Cloud to MyPC Cloud ServiceAllowing Access to WebSockets Through a Smoothwall Filter MyPC EntraID Authentication with Local AD-Entra Sync Clients
Licence
How to find your Licence details
Reports
MyPC Cloud Reports 
Tags use cases
MyPC Cloud Tags use cases Advanced usage of Tags and Booking rules

How to enable logs in MyPC Cloud client

This document describes how to enable client debug logging to help support issues if they occur. 

Steps to Enable Debug Logging on a Single Computer

  1. Login as an Owner/Super Admin user.
  2. Navigate to Admin → Computers.
  3. Find and select the computer you want to enable logging for.
  4. Expand Advanced Options and locate Logging Level.
  5. Change the setting from Off to Debug.

Enable Debug Logging on Multiple Computers

  1. Go to Admin → Tools → Computer Tools.
  2. Open Copy Properties.
  3. Select the source PC (where you already enabled debug logging).
  4. Choose your target computers.
  5. Tick the property Logging Level.
  6. Click Copy to apply the setting to all selected computers.

Location of Logs 

Logs are stored in:  \Program Files\itsclient\logs

Zip the entire logs folder and send it to the support team.

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